Customers should be treated like kings and queens. They should be pampered, treated to large doses of good humor, and given a creative quality of life upgrades that make all the difference. This is the philosophy some of the nicest hotels have. And it's obvious how much they try to have the best customer services.
Some hotels go the extra mile to make their customers' stay that much more pleasant. From bed forts and 'spouse disposal units' to hilarious menus and tiny takeaway bags for tiny soap, these are the creative ideas that make you want to visit again and again. Bored Panda created this awesome list of clever ideas and unique touches that some of the best hotels have introduced. These will bring a smile to your face, give you a hearty chuckle, and make you go 'wow, how didn't I think of that?' So keep on scrolling, share the best hotel designs and ideas with your friends, and upvote the best pictures! My personal favorite is the bed fort (I know what I'm building at home tonight) — what about yours? Be sure to scroll down and read our interview with Dr. Gabor Forgacs from Ryerson University about the hotel industry and hoteliers.
When you're done with this list, take a look at Bored Panda's posts about other times hotels surprised everyone with awesome customer service, the coolest hotels in the world, and the worst hotel fails from people's trips!
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#1 A Buddy Of Mine Travels A Lot For Work, Asked For A Fort...
© Photo: User
#2 My Hotel Wants You To Take The Nice Soap Home!
© Photo: TroutingAround
#3 My Hotel In China Has A Card To Give To A Taxi Driver So You Can Find Your Way Back
© Photo: why_im_single
Courtesy of Hospitality School, here are several 'Golden Rules' that each and every hotelier worth their salt should follow. That is, if they want to be proud of what they do, want their business to boom, and their guests to grace their doorstep once again.
Looking like a professional goes a long way in the hospitality business. That means dressing nicely, taking care of your hygiene and smiling brightly. It's also vital that the way you talk to your customers be sincere — they can spot it if you're being fake in an instant. What's more, keeping your guests' private life private is of utmost importance, as is helping them with everything and anything they might need. Finally, never, ever ignore complaints. Not even small ones.
#4 This Hotel Actually Makes It Easy To Connect Your Laptop To The TV
© Photo: 4kVHS
#5 This Bag Of Old/Stained Face Towels Have Been Re-Used As “Rags” At This Hotel
© Photo: SlipperyPockets
#6 Hotel Staff Found Fifty Shades Of Grey Book On Guest's Side Table...
© Photo: Jonathan3240
However, the rules of hospitality are slowly changing over time, as Marcel Thoma, the General Manager of The Upper House hotel in Hong Kong told Euronews: “Twenty years ago, there were scripts and standards. And it was the same every day. These days, we expect the wait staff to be psychiatrists. Now, some guests want to be left alone; maybe you don’t refill their coffee because they’re in a meeting and concentrating hard. We like to see ourselves as hosts, not service providers. For that, you must give your staff the freedom to be spontaneous.”
#7 The Toiletries At My Hotel In Switzerland Included A Rubber Ducky
© Photo: User
#8 Weather Station At A Hotel
© Photo: petilon
#9 More Hotels Should Do This
© Photo: mjomark
Thoma also explained how staff members can help in unexpected ways. “For example, we once had a guest come downstairs and say, I want to go hiking but I’m alone and don’t know how to go hiking in Hong Kong. We had a staff who loves hiking and said, ‘Madame, I know a beautiful trail. Why don’t we go hiking together tomorrow, if you’d like me to come along with you?’ So, they went hiking together. In a traditional hotel, they would say, ‘We’re not paying you to go hiking! You’re paid to check in and check out guests.’”
#10 This Hostel In Germany Is An Indoor Vintage Rv Park
© Photo: Proteon
#11 Hotel Maid Clearly Found My Sunglasses
© Photo: rolaskating
#12 The Design Of The Curtains In My Hotel Room To Ensure That There Is No Annoying Light Gap In The Middle
© Photo: taharoto
#13 The Hotel I Am Staying At Has The Fire Evacuation Plans At Ground Level So You Can See Them If Smoke Has Filled The Hallways
© Photo: cawclot
#14 Instead Of Bibles, My Hotel Has Copies Of 1984
© Photo: therkop
#15 The Hotel My Parents Are Staying At In NC To Watch The Eclipse Stocked All Of The Rooms With These
© Photo: RedRacerX
According to Dr. Forgacs, the main reason why a guest would return to a hotel would be if they had good memories of the place.
“Not necessarily a gold plated door k**b or the extra skirt hangers in the closet; best memories are created through interaction with people. If service excellence exceeds expectations, guests always remember that.”
#16 Hotel I Stayed At Was Formerly A Train Station And Had An Actual Train Inside It, With Rooms Inside Each Car
© Photo: User
#17 This Is What Happens If You Tip Egyptian Hotel Service Generously
© Photo: mnext
#18 This Kids Menu At The Hotel I’m Staying At
© Photo: User
What’s more, the professor had some insightful advice for those hoteliers that are having trouble keeping their business afloat.
“Languishing hotels need to take an honest look at themselves to understand the reasons why they can't create special memories,” he explained. “Service culture is not built overnight; the way you hire, you train and conduct yourself is crucial. Mistakes are made all the time; how you recover and show genuine care would make a difference.”
#19 My Hotel Has The Universal Declaration Of Human Rights Next To The Bed Instead Of A Bible
© Photo: amysplat
#20 The Hotel I Stayed At Uses Lemon Grass Instead Of A Plastic Straw
© Photo: User
#21 This Hotel Lets You Borrow A Plant To Take To Your Room So You Have A Friend To Talk To
© Photo: McPebbster
“Following up is a secret weapon. Comping, offering a discount or an upgrade for a mishap is what a typical hotel would do. The better ones will always follow up with the guest and on top of a remedy, tell their plan how the mistake will be prevented from happening again,” Dr. Forgacs revealed the secrets behind getting hotels back on track.
When you're done with this list, take a look at Bored Panda's posts about other times hotels surprised everyone with their creativity, the coolest hotels in the world, and the worst hotel fails from people's trips!
#22 My Hotel In Odessa (Ukraine) Tells You Which Day It Is By Changing The Elevator Carpet Every Day
© Photo: SpartanKing76
#23 This Hotel In Singapore Is Very Green
© Photo: User
#24 A Black Towel In My Hotel Room For Make-Up So The White Ones Don’t Get Stained
© Photo: User
#25 In The Europa Park Hotel In Germany There Is A Tiny Children Bathroom In The Bathroom
© Photo: AndiMacht
#26 I Left My Jacket At A Hotel And They Mailed It To Me With A Complementary Pillow
© Photo: User
#27 My Hotel In Switzerland Has Different Plug Sockets For Guests From Different Parts Of The World
© Photo: bide1
#28 These Do Not Disturb Options At My Hotel
© Photo: tarhawk
#29 This Hotel In Central London Keeps Beehives On Their Roof!
© Photo: tommeetucker
#30 Honorary Manager Of Crescent Hotel In Eureka Springs Is Cat, And This Is His Door
© Photo: User
#31 My Hotel Room Comes With A Complimentary Android Phone With Free Data And Calls
© Photo: the_irrelevant_fox
#32 The Toilet In My Hotel In Filled With Seawater
© Photo: snakemollten
#33 Bookshelf Whose Shelves Spell "Take A Book Leave A Book", Seen At A Hotel
© Photo: sesame3246
#34 Sometimes The Hotel Holding Your Wedding Also Has A Llama Convention Booked
© Photo: klugstarr
#35 The Staff At Our Hotel Made A Cool Crocodile Out Of Our Towels
© Photo: LuisSweden
#36 The Hostel I’m At Dispenses Soap Like Parmesan
© Photo: sleddirleveret
#37 Hotel Maid Left A Towel Monkey
© Photo: NotaWonderWoman
#38 My Hotel Room Had A White Noise Machine Installed In The Wall
© Photo: sublimeman40
#39 The Hotel I'm Staying At Has A "Lending Locker"
© Photo: User
#40 This Hotel's Carpet And Lighting Combo Produce A Really Trippy Effect
© Photo: TwineTime
#41 Spotted This In The Breakfast Room At My Hotel This Morning
© Photo: Strangepowers
#42 The Shower In My Hotel Has A Little Cutout So You Can Turn It On Before Getting In
© Photo: IBeBobbyBoulders
#43 A Hotel’s Reminder On How To Climb Stairs
© Photo: ProtectorOfGoals
#44 This Hotel Is An Old Prison
© Photo: pistrel
#45 This Historic Sign In My Hotel Explains How To Use Electricity In Case You Had Never Used It Before
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© Photo: jcepiano
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