Article created by: Kotryna Br
The cliché that the customer is always right has become so rooted that nightmarish buyers are often getting better treatment than they deserve. Sadly, it's the service industry workers who have to take in their negative emotions, unreasonable expectations and ridiculous demands. And they have truly seen it all.
Reddit user Jing_Yuan_Lu asked fellow members who worked in CS, "What’s the dumbest thing a customer has gone out of their way to complain about?" From buyers who kicked up a fuss when they couldn't find milk in an electronics store or when their Himalayan salt stone lamp "disappeared" after they put it in the dishwasher, thousands of replies started pouring in, each one better than the last.
Some of these comments are truly eye-roll-worthy, so scroll down and check them out yourself! Make sure to upvote your favorite ones and share your experience in the comment section below.
- Read More: 40 Stupid Customer Complaints These Employees Had To Deal With And Facepalm While Staying Calm
#1
Many years back, worked for a store chain which sells all products related and connected to Nature. Among them, the Himalayan salt stone lamp. It's a stone made of salt that encases an electrical bulb. It is supposed to help for regulating ions in your home/office.A customer called us to complain that their stone disappeared at home, and asked for a refund. As open mind as I can be, I however tried to understand what she meant exactly by "disappeared".
Story is, customer removed the stone from the bulb and put it in her dish-washer to clean it...
I had to be super nice with her to make her realizing that salt dissolves in water.. Specially in hot water.. Without her getting upset and getting offended... It was a lonely moment..
Image credits: blissbali2020
#2
It’s always “x has it cheaper”Go there then. You are hurting literally nobody’s feelings.
Image credits: Smellmyhand
#3
Not sure if this is really a complaint but more sheer stupidity...At my first IT job, someone was returning a computer monitor and insisted on speaking with someone from the IT department rather than just leaving it in the cage as they were asked.
So I came down to talk with them to see what was going on and she was very adamant that I "double-check" the monitor to make sure all of her information was off of it...
This lady literally thought all of her icons, files, and folders were saved directly to the monitor itself and wouldn't leave unless I powered it on to show her.
I didn't even bother trying to explain it to her, she seemed extremely rude and it wouldn't even be worth my time. So I literally plugged it into the wall, didn't connect it to anything, and powered it on.
"See, it's completely blank. Your good to go"
She smiled, said thank you, and left.
Image credits: maxdps_
#4
At 18 I was working at a gas station. It was a busy day, I was the only one there and had a huge line. A woman comes in and skips the line and throws a $20 at me saying "$5 on pump 2." Since she acted like that I chose to make her wait to have money put on the pump. When it would have been getting turned in line I put the $20 onto the pump since she didn't wait around. About 5 minutes later she comes back complaining that the entire $20 was pumped.I told her straight out that it's not my responsibility to keep track of her money, and I placed it on the pump for a record of the funds. If she hadn't walked away from the pump or had waited in line she could have completed her transaction like everyone else. She then tried calling the cops because I refused to give her a refund. When the cop got there and got the story he looked at her and told her to grow up and be responsible for herself.
Image credits: captain-_-hindsight-
#5
We have a drink special in the morning. Drinks are a dollar until 11:00 am.A lady called to complain that her daughter's drink only cost a dollar. When we explained to her about the special, she said her daughter should have been charged full price regardless.
Image credits: reddit
#6
The store manager was walking by my register as a customer was walking up to check out. My manager said I had to take my break in 15 minutes to which I said, "Okay" The customer complained that it was unprofessional for the manager to speak to me and that I was unprofessional to respond when a customer was approaching the register because I needed to be focused on her and greet her appropriately.
Image credits: Unique_User_name_42
#7
That I was using a cash register instead of “using my brain” to calculate the moneyedit: someone complained I was Asian and I shouldn't be working here because of that
Image credits: Godieinatoilet
#8
I work for a popular roadside assistance company and had a guy call in wanting to get roadside assistance for his daughter who was stranded. His daughter was not on his membership and there was no room to add her because he already had his wife added. So I suggested he remove his wife for now and add his daughter so she can get roadside assistance and then switch them back afterward. Apparently, this was the most outrageous suggestion. He went and told my supervisor that I was "making him choose his daughter over his wife and no father should have to make that kind of decision" lol.
Image credits: noodles_the_food
#9
I work at a bakery and we sell pigs in a blanket for breakfast. A few years ago one of the kinds was a spicy blueberry sausage (it had blueberries inside the sausage link). One day some lady got one (knowing it was a blueberry sausage link), bit into it, and noticed some dark looking things inside the sausage link (surprise, it was a blueberry) but for whatever reason, she thought that a flake of black gunk from inside our oven somehow managed to get inside the sausage link (even after said link was rolled in a croissant). She called the health department on us and tried to get $50+ of free food.My boss asked her what she ordered, he brought out a link of the sausage to show her and she immediately shut up and left the store. Unfortunately, we stopped selling that kind because "if one idiot is gonna think that then others will", which is sad because they were pretty good.
Image credits: Scamperillium
#10
I work in a library and I had a woman that was livid that we had a book of short stories in our Young Adult section about LGBT issues among teens. She was like "this is disgusting, this is giving their young minds a false impression of how normal people should live, this is awful". My boss is a lesbian and was the one listening to her rant.
Image credits: wooztheweb
#11
I worked for a cable company and I had people call in and complain because they got free unlimited calling to Mexico with our phone plans."Well, I don't want to call Mexico!"
"Then may I suggest that you simply don't do that? It's not mandatory."
Image credits: Painttheflowers
#12
A lady ordered a sandwich and then canceled her order because she thought it took too long. Someone else from the party she was having called and made an order. We made it and delivered it without issue. The same lady calls back APPALLED that we would allow one of her guests to order from us after she made it very clear she wanted to cancel her own order. It's not my business if other people at her party want to order food and I had no idea it was her party anyway. I told her it was very common for multiple deliveries to go to the same house party, why wouldn't we make them sandwiches? She then told me I would obviously never amount to anything in life and she was going to make a formal complaint against me. It was such a weird complaint. It was probably 10 years ago but it still bugs me sometimes.
Image credits: ashlie_ren
#13
I never understood why people would buy spicy food and then say it's too spicy.Like, when I worked in the deli, it was no problem to serve a sample slice, but no, they'd order a pound of pepper jack or spicy chicken, then come back the next day wanting a refund with like half the package gone.
My manager always told them no. It was glorious to witness. People never expect to be told NO at retail.
#14
I’m not exactly in customer service, but I once had a customer call me and demand I sent a different electrician to his house because the one I sent “looked shady”, after a bit of back and forth I figured out the issue was actually that he was Cuban.
Image credits: undead_opossum
#15
I worked in a restaurant for years. People would always ask for broccoli as a side“I’m sorry, we don’t have broccoli here”
Yes, you do! I get it every time I come. You’re just new
“I’ve been here 6 years ma’am, and at no point have we had broccoli “
You don’t get it, I know Mr. (Name of Restaurant). My husband plays golf with him.
“(Name of Restaurant) is a slang Italian word meaning ‘lively’. There is no Mr. (Name of Restaurant)”
Image credits: BrokeBellHop
#16
Had a woman call me racist because I asked her if she needed utensils for her take-out.
Image credits: DietyBeta
#17
I had a guy call in and complain that the CEO's name sounded Jewish. I merely replied that I do not have an opinion, and I hung up.#18
Ah I got a great one. So I have a small retail business with my mom that's strictly brick and mortar. Normally our return policy is within 21 days for store credit. During the holidays we extend it so that anything purchased between Black Friday and December 24th can be returned up until the end of January.A few years ago this guy came in around the end of April trying to return Christmas gifts on DRY CLEANING HANGERS. When I told him I wouldn't take it back, even for a store credit, he blew up on me and cussed me out in front of other customers in the store. He then proceeded to leave a 1-star review and bash the store saying how he's "never been treated like that before at a store". How tf do people like that exist?
Image credits: alphalegend91
#19
When I was at DirecTV I received a call from a man whose sole purpose was to complain that this is the United States and there should not be a Spanish option in the automated call tree.
Image credits: Nick_J_at_Nite
#20
I had to remake Marilyn's caramel macchiato 3 times because the caramel "kept sinking into the foam". CONSULT YOUR PHYSICS TEXTBOOK, MARILYN. IT IS CALLED GRAVITY.
Image credits: julieCivil
#21
Somebody called head office to complain that they heard a Michael Jackson song in our store.
Image credits: PersonMcNugget
#22
Had a lady call me racist because she came in to buy glasses, and I asked if she has been to our store before or if she has her prescription with her. She even told her young daughter to watch out for people like me... Uhhh...
Image credits: AfterSchoolRed
#23
Restaurant with open kitchen, so customers and us cooks can converse freely. The customer wanted crispy fish. Made it really crispy. Not done enough. I cooked a new one, literally like 15 minutes on the fryers; I cooked three or four other orders around it. She then complained that it was too hot and she didn't want it.
Image credits: slapthefatcat
#24
In a hotel, they complained that someone else had slept on their mattress so we had to buy a new one. And then 4 more new ones for the other hotels they were going to stay at.
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