Shannon Heroux, 32, a TikTok creator dedicated to spreading awareness about deaf people, has recently released a very emotional video on her channel. In it, Shannon tearfully explained how a Los Angeles Dunkin’ Donuts refused to serve her because she was deaf and how painful this whole experience has been.
“I was confused, I couldn’t hear anything,” the woman recounted an incident that happened a while ago. “I wear a cochlear implant, but I was not wearing it at that time. I’ve never been refused service before, and it hurts,” she said with tears running down her face. According to her account, the manager refused to pull down a mask so she could lip read.
The video received 13.8 million views with the caption saying “I want to spread awareness on how this is not okay.” Immediately, it sparked a very important conversation and many people joined to show their support for Shannon.
This woman has recently filmed an emotional video where she tearfully explained how Dunkin’ Donuts refused to serve her because she is deaf
@shannon_herouxI was refused service at a Dunkin Donuts because I’m deaf. I want to spread awareness on how this is not okay. Part one of the video. ♬ original sound – shannon_heroux
Shannon then met with the Dunkin’ Donuts manager, who apologized and they talked through the possible solutions
Image credits: sionnan_x3
@shannon_herouxMy meeting with the franchise owner of the Encino DD. #fyp #deafawareness #dunkindonuts♬ original sound – shannon_heroux
Image credits: Chris Waits
The incident sparked a very important conversation and many people joined to share their experiences and show support for Shannon
The post 'I Got Refused Service At Dunkin' Donuts Because I'm Deaf': Woman Shares Her Unfortunate Experience, Sparks An Important Discussion first appeared on Bored Panda.
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