People’s Real Names Are Getting Banned From Lyft For Breaking ‘Community Guidelines’

What can you do when life has dealt you an unfortunate surname? Most people with a name that happens to sound like a body part or an act that you don’t mention in polite conversation don’t really see the point in changing it once they’ve already survived a couple of decades of people poking fun at it, but they’ll tell you that it comes with some inconveniences. Especially in the age of automatic profanity filters, people who are already tired of having to explain that their last name is nothing to giggle about can’t even get a break when doing something as dry and humorless as registering for electronic services.

The latest company to give them a hard time is the ride-sharing app Lyft. On December 19th, some users got alarming notifications giving them two days to change their “inappropriate” display names. But what do you do if your display name that “doesn’t align with community guidelines” is your legal name that you’ve had all your life?

Image credits: kateconger

One user shared this unfortunate exchange with Lyft

Image credits: candicepoon

Image credits: candicepoon

When automated profanity filters shut out legitimate names, it’s known as the Scunthorpe Problem, named after a town in England where residents found themselves unable to register their addresses with AOL in 1996, for obvious reasons. (We wonder if this is a common problem in the UK.)

Based on the chaos on Twitter, we can see that the filter got all the usual suspects with names like Dick and Cummings. But developer Candice Poon, who got one of these messages from Lyft, pointed out that it gives a doubly poor impression when non-English names that wouldn’t raise any eyebrows in their languages of origin get caught by censors, and a more diverse team might have been able to warn the company that filtering names was never going to end well.

Many people on Twitter shared that they had gotten these notifications

Image credits: necummi

Image credits: thegizwiz

Image credits: Kikeyinks

Image credits: caradick

Image credits: kevincocks

Image credits: Jennifer_Dick

Image credits: KiddBubu

Image credits: acityinohio

Image credits: kateconger

Lyft customer service has sent out messages apologizing to users whose names were targeted, but it looks like they’ll have to do a lot of damage control and reconsider using algorithms to clean up perceived “inappropriate” content. See what people whose names cause technical difficulties think of the blunder below.

Twitter users commented on the poorly thought-out policy

Image credits: lizthegrey

Image credits: hugelgupf

Image credits: alqabadai

Image credits: kaypapa13

Image credits: MirMayne

Image credits: aburmeis

Image credits: esuberankis



from Bored Panda http://bit.ly/38X4znw
via Boredpanda

People’s Real Names Are Getting Banned From Lyft For Breaking ‘Community Guidelines’ Rating: 4.5 Diposkan Oleh: Unknown
 

Top