For small businesses these days, it’s all about the reviews. It doesn’t matter how slick of a marketing campaign you have, how much you invest in advertising and hosting grand events; it can all come hideously undone with a couple of unhappy customers who decided to tell the world about it.
However, it needn’t be the end of the world. Sometimes, if the negative review is genuine, a humble apology and promise to fix the issue can show an honesty and willingness to listen that many potential customers can appreciate. Alternatively, if the complaint is malicious and false, a witty and withering response can also win fans. You might even go viral and get a ton of free exposure!
Need further proof? Well, the good folks here at Bored Panda have collected a list of examples when restaurant owners dealt with negatively reviews just perfectly. Scroll down below to check them out for yourself, and let us know what you think in the comments!
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Don’t Like Our Food? Let’s Go To The Videotape!
Image credits: JoeBenigo
The New Neighbours Are Off To A Great Start!
Image credits: Votality
Looked Up Reviews For A Restaurant Where We Were Staying This Week, Found The Review That Convinced Us We Needed To Eat There
Image credits: karika47
Business Owner Claps Back On Yelp User For Leaving A Negative Comment On His Restaurant
Image credits: thekinkykinkycrow
Local Irish Pub Owner Destroys Obnoxious Lying Patron/Yankees Fan
Image credits: paperhurts
Lick A Cake, Get Your ‘Just Desserts’!
Image credits: Leah8329
Customer Lied Abt What Time She Arrived At Restaurant. Manager Reviewed The Camera Footage And Called Her Out On It, Immediately Changed Her Time To Make It Look Like She’s The Victim
Image credits: V0RT3XXX
A Trip Advisor Review For A Restaurant Near Me, 1st The Review And The Next 2 Are The Managers Reply
Image credits: AbiTabi
Guy Tried To Scam The Owner Of The Restaurant And Take Advantage Of Their Goodwill
Image credits: Antonaros
Lady Claims She She Spent $73 On Two Sandwhiches And Some Beans. Owner Looks Up Her Exact Order.
Image credits: tobeornottobeugly
Woman Writes A Fake Bad Review, Gets Called Out By Restaurant Owner
Image credits: BRANN0N
Lying Customer Tries To Take Down A Family Run Restaurant, Owner Efficiently Tells Them Where To Go
Image credits: mrmojofilter
Restaurant Owner Burns Reviewer
Image credits: TDog81
A Freedom Camper Gets Shitty Over The Fact That A Restaurant Asks Them To Leave… After They’ve Been Charging Their Devices For Three Hours And Bought Several (Read: Two) Beverages. Oh, And This Is On Boxing Day – One Of The Restaurant’s Busiest Days.
Image credits: 3789460947994
Restaurant Business Owner Calls Out Disgruntled Former Employee Leaving Fake Review
Image credits: Mewwtant
Restaurant Calls Out Bs Review.
Image credits: killerdrama
Fake Review Before The Restaurant Even Opens
Image credits: your_dankesty
Man Gets Viciously Ripped Apart By Restaurant Owners
Image credits: Azakaka
Woman Goes To A Sit-Down Restaurant And Expects To Be Served Immediately. Restaurant Responds In Kind.
Image credits: Bazzer03
Lady Complaining About Not Getting Food She Didn’t Like That They Don’t Sell Anyway.
Image credits: Trenz007
Saw This Review On A Restaurant I’m Considering Going To
Image credits: MiaTheDuckling
Found This When Looking For Takeout
Image credits: scorpio_undercover
Looking Through Reviews Of The Amazing Biscuit Place Next To My House And Found This…
Image credits: MezziJ
Casually Browsing Reviews For Dinner When…
Image credits: ginga_gingaa
I Cant Even Hear Myself In Restaurants These Days…
Image credits: DoctorDipshitt
Rival Chinese Restaurant Called Out Leaving A Review
Image credits: Nice_Yams
Restaurant Owner Wasn’t Having It.
Image credits: PmMeBeer
A Local Guide Made A Fake Review On A Barber School That Gives Haircuts Because He Was A Friend Of A Former Student That Dropped Out Of The School.
Image credits: bruhwhatamidoin
Customer Tried To Spread Bullshit
Image credits: itsaavocado
This Women’s Review On A Local Restaurant/Bar’s Facebook
Image credits: bootsandbooze
Local Restaurant Exposes A Bad Reviewer
Image credits: heylookitsnothing
Breakfast Extortion!
Image credits: lisa-lizard-queen
When The Restaurant Owner Calls You Out
Image credits: Sun-Anvil
Restaurant Calls Out Reviewer.
Image credits: EvilSandman
I’ve Had This Screenshot Saved For A While Now, Glad To Have Found A Place Where I Can Post It!
Image credits: _VoldemortsNipple
Woman Leaves Poor Review On Local Restaurant, Restaurant Fires Back
Image credits: lilgnat
Bad Review On An Unopened Restaurant
Image credits: Lucas_the_Gamer
Op Thinks The Taco Joint Is Her Kids Playground
Image credits: bibyeidentity
Restaurant Owner Exposes Stuck-Up Customer
Image credits: Lucas_the_Gamer
When Someone Reviews A Place They’ve Never Been, Bbq Edition
Image credits: mad1316
Comment History Has All Of Two Comments Including This One. Just Subbed Here A Few Hours Ago, First Time Posting. Hope I’ve Got The Right Idea.
Image credits: IAmNotTheshirtIWear
Thats Literally Less Than $.01 Per Person. Who Would Believe This..
Image credits: ddouvier
Reviewer Lacks Basic Reading Skills
Image credits: Acoustag
Thanks For Your Feedback, But None Of Our Menu Items Include Lamb…
Image credits: nolatime
Patron With A Flair For Giving Cafes Low Ratings For Often Invalid Reasons Gets Called Out (Very Politely) By The Owner.
Image credits: Jorshington
This Owner Exposing Their Ex-Employee
Image credits: DanyaBananya
Local Nightclub Responding To Woman Who Doesn’t Understand How Tabs Work
Image credits: fxckyox
Restaurant Owner Calls Out Snarky Tripavisor Reviewer.
Image credits: Lawksie
Ring My Bell
Image credits: juicykd
Someone Posts A Bad Review Which Twists The Facts, Owner Shortly Calls Him Out On His Bs
Image credits: he3h3e
Restaurant Responds To Poor Review
Image credits: sarcastic_tortoise
After A Nasty Review, The Cafe Manager Explains Exactly Why Lemon Water Costs 2 Pounds.
Image credits: Troppin
Our Special Tonight: R/Quityourbullshit With Hints Of R/Engrish.
Image credits: officialkfc
Local Restaurant Gets A Negative Review, Replies To Customer Calling Them Out And Providing Proof
Image credits: ultrasuperman1001
Irish Restaurateur Not Giving A Fuck
Image credits: blazinazn007
Guy Gives A 1 Star Rating To A Restaurant That Wasn’t Even Open.
Image credits: Allenrw3
Guy Complains About Food The Restaurant Doesn’t Serve, Gets Called Out By Management.
Image credits: mybeautifulcrocs
Local Restaurant Owner Sets The Record Straight
Image credits: Antisera
Classic Google Review Gag!
Image credits: Nullifier69
Restaurant Owner Redeems Business From An Otherwise Scathing Review (X-Post From R/Talesfromyourserver) *edited
Image credits: BreezeBo
Restaurant Manager Leaves A 1 Star Review On A Competitor’s Facebook Page
Image credits: PluviusNoctem
Disgruntled Customer vs. Restaurant Owner (It Gets Pretty Brutal Towards The End)
Image credits: ironic__usernam3
One Of My Favorite Restaurants Got A Bad Review And The Owner/Chef Called Them Out…
Image credits: Fairle
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