The newest iPhones only officially became available last week, but customers already have complaints about the devices.
The iPhone XS and XS Max were released last Friday (September 21), with thousands of people no doubt waiting excitedly to get their hands on the latest tech.
Unfortunately it seems the new models aren’t ticking all the boxes, as buyers have reported some issues when it comes to taking selfies.
XS and XS Max owners have pointed out that the front camera appears to automatically smooth their skin, making the photos appear edited.
GettyThe strange effects are disgruntling those who just want to show off their natural beauty.
It’s not yet been clarified what is causing the smoothing effect, as the tech company didn’t include any kind of ‘beauty mode’ in the phone’s settings.
While no definitive cause has been identified, it’s possible the smoothing effects of the front camera could be caused by its new noise-reducing feature.
The feature removes visual distortion which appears in high-resolution photos by smoothing out certain elements.
Tech Youtuber Lewis Hilsenteger spoke about the issue, explaining how he noticed the strange effect after taking a selfie:
He said:
I felt that somehow the device was putting me in some kind of automatic beauty mode.
Some kind of smooth skin effect was happening.
At first I was like, let me get to the bottom of this. This is probably some kind of processing thing that I can turn off.
Lewis continued:
I can just dive into the menus, like on other phones that have beauty modes. Like on Samsung, or Huawei, and so on. Maybe I can just toggle that down to zero.
But of course there’s no mention of beauty mode because Apple never admitted to doing any kind of beauty mode.
Many iPhone XS and XS Max users took to social media to share their smoothed-out selfies, where the effect is clear:
Early Saturday morning bed-head Portrait Selfie. (Obviously I offer precious little to “beautify”.)
iPhone X first. iPhone XS next. Smooth as onion rings? pic.twitter.com/ysilCA7r0m
— Rene Ritchie (@reneritchie) September 29, 2018
Same style selfie a little later to make sure that first one wasn't a fluke.
Left iPhone XS, right iPhone 8 Plus pic.twitter.com/8yZXkGOj3w
— Matt Birchler (@mattbirchler) September 21, 2018
Some people shared their complaints about the strange feature.
One person wrote:
Idk how I feel about this beauty mode selfies on the new iPhones.
While another added:
Anyone else not liking the front camera on the new iphone? It makes my skin too smooth i look fake af lmfao
Idk how I feel about this beauty mode selfies on the new iPhones.
— 013 Akira (@OldManDariel) September 26, 2018
Anyone else not liking the front camera on the new iphone? It makes my skin too smooth i look fake af lmfao #iphonexs
— Kat Ortez (@hernameiskatt) September 28, 2018
The camera isn’t the only part of the new iPhones that customers seem to be having trouble with. Many customers have also taken to social media to complain about weak signal strength, affecting both the speed and connectivity of Wi-Fi and data signals.
Some buyers have admitted that their older iPhones had better signal strength than the new and supposedly improved devices, while for others the phones simply don’t meet expectations when it comes to signal strength.
According to a report by the wireless-technology blog WiWavelength, lab testing of the latest iPhones revealed their signal strength was significantly weaker than the iPhone 8 and iPhone X devices.
The issues seem to be occurring on a range of carriers, suggesting it’s the devices themselves which have problems.
GettyCustomers have taken to social media to express their complaints about the weak signal.
One iPhone XS Max owner wrote:
Anyone else notice low signal on the iPhone XS max?
To which another Twitter user responded:
Yes, much worse than my iPhone X!
Anyone else notice low signal on the iPhone XS max?
— Brandon cooley (@Bcooley92) September 21, 2018
Yes, much worse than my iPhone X!
— Robyn King Richards (@ladylawyerKing) September 27, 2018
Another contacted Apple Support explaining that their Wi-Fi signal kept fluctuating:
so something i noticed today holding my phone from the top does this to my Wifi bar signal it makes it fluctuate IPHONE XS MAX no case on my phone and google On hub router it should not be happening to my $1200 device
@AppleSupport so something i noticed today holing my phone from the top does this to my Wifi bar signal it makes it fluctuate IPHONE XS MAX no case on my phone and google Onhub router it should not be happening to my $1200 device pic.twitter.com/0zedUiVIus
— micky (@MICKYIMP) September 27, 2018
A third Apple customer wrote:
Anyone else having less than great LTE performance on iPhone XS? My iPhone 7 held signal way better.
Anyone else having less than great LTE performance on iPhone XS? My iPhone 7 held signal way better.
— Justin Flood (@JustinFlood) September 24, 2018
The complaints are surprising due to the fact that the iPhone XS and XS Max have one more antenna than last year’s iPhone 8 and iPhone X, theoretically meaning the signal should be stronger.
It’s possible the issues could be solved with future system updates for the devices.
Apple appears to be aware of the issues, and has responded to some complaints on Twitter asking customers to message the company directly.
Hopefully the issues will be resolved before too long!
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from UNILAD https://www.unilad.co.uk/technology/iphone-xs-owners-complain-it-automatically-smoothes-their-skin/
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